Review email replies
The Inbox Assistant sorts what comes in and drafts replies you edit and send from a card.
The Inbox Assistant works for one person at a time: the member whose mailbox a message arrived in. It sorts incoming mail and drafts the replies worth your time, in your voice, learned from your own sent mail. Nothing leaves your mailbox on its word. Every reply is a draft you read, edit, and send.
Steps
- Connect Gmail. In Settings → Connections, connect Gmail and confirm the import window. Google Workspace lets an admin map team members' mailboxes once.
- Turn the agent on. Open Agents and the Inbox Assistant. Reading every incoming message is your call, so this agent starts off. Flip the switch beside Routines on its About tab.
- Tell it who and how. Under Personalization, answer its question: which emails to draft for (customers and prospects, never internal threads), how you write (short and warm, first name only), what to leave alone.
- Approve from the card. As mail arrives, the job sorts it and drafts where a reply is due. Each draft appears in a chat as an email card: edit the text, recipients, and subject, then Send or Discard. Drafts waiting on you are listed under Needs review in the sidebar.
- Ask on demand. Any time, in any chat: "Draft a reply to the latest from Acme using the thread history." Same card, same review.
What waits for your approval
Every send. The draft is the approval card; nothing goes out until you press Send. Labelling and sorting inside your mailbox, and reading threads, happen on their own. Replying from a colleague's mailbox is not possible without their explicit grant.
Limits
- Gmail today. Outlook is marked coming soon in Connections.
- The import window bounds what it knows. A thread older than the window is not in its history until you open it.
- It learns your voice from your sent mail to the same sender and similar situations. With little sent mail, the first drafts are plainer; your notes outrank inference.
- Facts come only from the thread, verified records, and what you tell it. When a price or date is missing it leaves a visible placeholder rather than inventing one.
- Two colleagues on the same thread each get their own copy and their own draft.